Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the Vela platform and website, operated by Vela Cloud Ltd ("we," "us," or "our"). By creating an account or accessing the service, you confirm that you are at least 18 years old and have the authority to bind yourself or your organisation to these Terms. If you do not agree, you must not use the service.

2. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or via an in-platform notice at least 14 days before the new Terms take effect. Your continued use of the platform after the effective date constitutes acceptance. If you do not agree to the updated Terms, you must stop using the platform before the effective date.

3. Acceptable Use

You may use the platform only for lawful business purposes and in accordance with these Terms. You agree not to:

• Use the platform in violation of any applicable law or regulation
• Attempt to gain unauthorised access to any part of the platform or its underlying systems
• Reverse engineer, decompile, or attempt to extract source code from the platform
• Upload or transmit malicious code, viruses, or any software intended to damage or interfere with the platform
• Use the platform to process data belonging to individuals without appropriate legal basis
• Resell, sublicense, or offer the platform as a white-labelled product without our prior written consent
• Scrape, harvest, or systematically extract data from the platform by automated means

4. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@usevela.io if you suspect any unauthorised access or security breach. We are not liable for any loss arising from unauthorised use of your account where you have failed to maintain the security of your credentials.

5. Subscriptions and Billing

Subscription fees are billed in advance on a monthly or annual basis through our payment processor. All fees are exclusive of applicable taxes, which you are responsible for. You may cancel your subscription at any time from the settings page; cancellation takes effect at the end of the current billing period. No refunds are issued for partial periods or unused time. We reserve the right to change pricing with 30 days' notice.

6. Use of Third-Party Integrations

The platform integrates with third-party CRM systems and cloud provider APIs. By enabling these integrations, you authorise us to access your accounts on those platforms using the permissions you grant. You are responsible for ensuring you have the right to connect those accounts and that doing so does not violate any agreement you have with those third parties. We are not responsible for the availability or behaviour of third-party services.

7. AI Features

Certain features of the platform use artificial intelligence to generate recommendations, summaries, and responses. AI outputs are provided for informational purposes and do not constitute professional advice. You are solely responsible for any decisions made based on AI-generated content. We do not guarantee the accuracy, completeness, or suitability of AI outputs for any particular purpose.

8. Intellectual Property

The platform, including all software, design, content, and documentation, is owned by Vela Cloud Ltd and protected by intellectual property law. These Terms do not transfer any ownership rights to you. Your data remains yours — we claim no ownership over content you upload, sync, or generate through integrations.

9. Feedback

If you submit suggestions, ideas, or feedback about the platform, you grant us a perpetual, royalty-free, worldwide licence to use and incorporate that feedback into the platform without any obligation of compensation or attribution to you.

10. Publicity

You agree that we may reference your company name and logo as a customer of Vela in our marketing materials, website, and investor communications, unless you notify us in writing at legal@usevela.io that you do not consent.

11. Termination

We may suspend or terminate your account immediately if you breach these Terms or if your account is used in a way that we reasonably believe creates legal, security, or reputational risk. You may delete your account at any time from the settings page. Upon termination, your right to use the platform ceases immediately. We will delete your data within 30 days of account closure.

12. Warranty Disclaimer

The platform is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the platform will be error-free, uninterrupted, or meet your specific requirements. We do not warrant the accuracy of any data retrieved from third-party integrations.

13. Indemnification

You agree to indemnify and hold harmless Vela Cloud Ltd, its officers, directors, and employees from any claims, damages, losses, or legal costs arising from: (a) your use of the platform in breach of these Terms; (b) your violation of any applicable law; or (c) any third-party claim relating to data you upload or sync through the platform.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Vela Cloud Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, arising from your use of or inability to use the platform. Our total cumulative liability for any claim shall not exceed the fees you paid to us in the 12 months preceding the event giving rise to the claim.

15. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations, including in connection with a merger, acquisition, or sale of assets, provided that the successor entity assumes all obligations under these Terms.

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and Vela Cloud Ltd regarding the platform.

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless required otherwise by mandatory local law in your jurisdiction.

18. Contact

Vela Cloud Ltd, operating as AlliancesAdvisor
Email: legal@usevela.io